Average service price

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$ 1429
Interprovincial move average
59% less than market avg.
$ 1179
Local move average
20% less than market avg.
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Review summary

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94 reviews

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Germaine Rademeyer
Nov 01, 2023
Long-distance move from Surrey, BC to Lethbridge, AB

Move from Surrey BC to Lethbridge Alberta

Was referred to That Guy Van Lines from a friend. We were going to hire a Uhaul and found out that they are famous for cancelling their "reservations" 24 hours prior to pick up. We were scrambling to find an alternative when my friend suggested That Guy Van Lines. They managed to squeeze us into their schedule. They were prompt with their messages to set up the move and were on time for pick up and on time for delivery to Lethbridge. We will be using them again in the future. Thanks for saving us on such short notice!

Move size: Partial Move Service cost: $2900

Sje
Jan 10, 2016
Long-distance move from British Columbia to Alberta

Terrible Customer Service.

I used this company to store and move my belongings, and can't believe how terrible my experience has been. This company broke SO many of my personal items, and refuse to pay for them, or fairly replace them. I have submitted a claim with photos, receipts and detailed information for them, and they refuse to acknowledge or take any responsibility for the damages. Their communication is awful, and I'm honestly disgusted in the way they have acted like my belongings are worth so little. I have had to call, email and basically make them respond to me. I will be submitting a review to the BBB, and looking into litigation.

Service cost: $900

Gale
Nov 28, 2018
Local move from Vancouver, BC to West Kelowna, BC

Move from Vancouver to Kelowna.

I couldn’t be more pleased with this move. We moved outside of peak schedule (mid-month) so we were able to save money. I asked for 3 other quotes and That Guy Vanlines came in the most favorable by a long shot.

I had good communications with the company before and during the move. Responsive with my inquiries.

I ended up paying exactly per the quote despite some of the technicalities the movers had to deal with ie. Front stairs from the Vancouver house, long, steep drive way in Kelowna, weather conditions on the coq meant that the movers had to tough the drive, other irregular sized furnitures.

They took good care of our belongings, removed the legs of the table to ensure better transport. Wrapped everything in blankets. Even laid down blankets to protect the flooring.

We also had them move our large potted plants (heavy soil) and they were very good about advising us how to care for them and also what to expect after being in the truck overnight.

Upon unloading, they put our boxes nicely in an organize manner, making room for where the bed goes.

We had Kevin and Richard (some other guys came to help too). All were very friendly, professional and respectful of our time, house, and things.

I Highly recommend That Guy Vanlines. Took this what-could-be-a very stressful move into something manageable.

Move size: 3 Bedroom Home Service cost: $2000

Thumbnail photo by Gale of That Guy Van Lines
Keith
Mar 11, 2016
Long-distance move from Alberta to British Columbia

Poor after service.

I want to say the front end process of receiving a quote went very well. The guys that loaded and unloaded our belongings were very professional and respectful. That's where the good service ends. I have used movers 8 times over the years to move across Canada and the US. Damage happens but how the moving company deals with the damage has always been consistent, until now. We had a small damage to our King bed footboard which the movers noted as being caused by a peddle on our bikes rubbing against it. We also had a more serious concern with the fact that the guys wrapped our furniture in blankets which gasoline was spilled on. I was told that they knew about this and still used the blankets. For the last 5 days day wife and I have been dealing with the discomfort of the gas fumes. A restoration company told me they need to clean and use ozone to rid the smell. Since reporting my issues I have yet to receive any form of reply. When I talked to their office I was told that the claims department does not talk on the phone to anyone and the e-mails I have sent have not been replied to. I paid $49.95 for extra insurance and I am not sure what that is used for as again no one replies. I live in the community that "That Guy Van lines" operate. I used them as I wanted to support the community I live in. I have several contacts in the community and I intend to share my experience and lack of customer service with them. I hope they realize their current way of doing business does not build your business.

Service cost: $1000

Dave V
Nov 18, 2015
Long-distance move from Alberta to British Columbia

Worest Movers Ever.

I found these clowns on the a Google search offering $299.00 moves, they showed up one day late, could not put everything into the truck, ran out of blankets. I had to hire another company to move other items left and my price was five times what was quoted. My hutch glass was broke, all I got was oh well it's glass, my leather couch was ripped while taking it out. All they told me was I was lucky it fit, BUYER BEWARE! Do not trust these guys.

Service cost: $3500

Michelle
Jan 03, 2016
Long-distance move from British Columbia to Alberta

Broken furniture, lost items, no communication.

We moved from Vancouver to Calgary on November 3 2015. They broke my wardrobe and entertainment centre. The entertainment centre was hidden by the crew who moved me out of Vancouver. When the crew unloading in Calgary finished, I asked where my entertainment centre was. No one knew, until they called the Vancouver employee, and he admitted they broke it, and put it in a storage locker. They also have several items of mine at their office - and to this day, I still don't have them back. They have acknowledged the broken furniture and lost items, but now, No one will answer any emails. I do not know if they have filed a claim with their insurance company because the company won't respond. I registered a complaint with the Better Business Bureau, and the company did not respond to them either. I have gone to the media, and a few outlets have expressed interest in my story. I am now in the process of posting reviews to caution others against using this company. My only other recourse is litigation at this point. I simply want my things back, and to have my broken furniture either repaired, or to be reimbursed for it. Please, do not use this company. I would hate for anyone else to go through an experience like this. It's just awful.

Service cost: $1900

Sherry
Jul 04, 2016
Local move within British Columbia

Moving from Kelowna to Vernon.

I just have to say these guys were the best. They showed up at 8:00 am supposed to be between 8 and 9 am. These two men made me feel at ease and were professional. They treated my items with respect. These 2 men loaded the truck quickly, drove to Vernon from Kelowna, unloaded, without even taking a break, in the rain I might add. I can't say enough good things about the company and the 2 men that moved me. Thank you for making my move a breeze!!

Service cost: $450

Minette Van Der Westhuize
Jul 07, 2016
Long-distance move from Alberta to British Columbia

Minette.

Thank you very much! Considering the size and distance of the move, I think everything went really well. We had a little delay in delivering, but more helpers were sent out and the problem was solved! Everyone powered through and the job was completed after a year of planning!! The guys were friendly and helpful and did not cause any damage to walls or floors! Much appreciated! This move was somewhat emotional for us and dealing with this company certainly made the whole experience easier. Thank you again!

Service cost: $7200

Heidi
Feb 15, 2017
Local move within British Columbia

Do NOT hire this company.

This company comes across as helpful and willing to serve your needs, but don't expect your fragile things to get to your destination in one piece - or at all. We had our things broken, stolen, and, in the end, paid more than what we were quoted.

We called the front office to complain about what happened and the receptionist told us it wasn't their problem.

Basically, when they have their money, anything goes.

PROTECT YOUR THINGS. HIRE SOMEONE ELSE.

THIS COMPANY IS TERRIBLE.

Service cost: $1200

Caesonia
Feb 01, 2017
Local move within British Columbia

Warning Worst Possible Choice.

Where to begin.. I have a house full of 178th century antiques & fine furnishings & was very worried about my move & the safety of my belongings. Almost every piece was damaged. I did but insurance but it's been 6 months & nothing. Not one word of communication after multiple monthly phone calls to them, multiple requests for my invoice to be emailed, multiple requests to have a manager return my calls. Zero help.

In fact I have been told they don't even know who the insurer is that covers them. That all they have is an email which they won't give out. That I should just wait..its been 6 months with zero resolution. Every piece in my $7k bedroom suite had wood chips & damage. My 6k couch was ripped at the back. The wall of my new home was damaged. My large gargoyle 17th century wall sconce was broken in half (after surviving centuries!) Thier workers took the top off of my antique dining table which has a complex leaf system & never put it back on so wE can not done at it to this day until I can find someone to fix it. NIGHTMARE. But worse is zero culpability or communication from the moving company.

6 months of calling every week trying to find out how to rectify this situation & have my belongings repaired. I bought insurance & complied with thier 2 day window to file with insurance. DO NOT HIRE THEM!!

Service cost: $1200

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These reviews are the subjective opinions of MoveAdvisor members and not of MoveAdvisor itself.

Company Info

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That Guy Van Lines has not registered their account and is not actively maintaining their profile.

Their address is 123 Penno Rd, Kelowna, BC, but movers usually cover a much larger area.

Licenses & Certificates for That Guy Van Lines

Before hiring a moving company like That Guy Van Lines you should generally make sure you are dealing with a legitimately registered business. Some moving companies are incorporated in a specific province or territory and others are federally incorporated.

You can lookup federal corporations by name in the Corporations Canada online database.

When looking to hire a moving company from British Columbia, you may want to lookup your company in the provincial register: BC Registries and Online Services, British Columbia.

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What is That Guy Van Lines cost for local moves?

We have calculated an approximate local moving market average price from 75 reviews of people moving within British Columbia to be $1480.

From 33 local reviews for That Guy Van Lines, we have calculated an average moving cost of $1179 for local moves.

This could mean that That Guy Van Lines is cheaper with about 20% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is That Guy Van Lines cost for interprovincial moves?

From 656 reviews of people moving long ditance, we concluded that the market average costs are around $3477 when moving long-distance.

For That Guy Van Lines, we estimate that their average long-distance moving costs will be around $1429, based on 38 long distance moving reviews.

This could mean that long-distance moving services costs of That Guy Van Lines for moving between states is cheaper with about 59% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed That Guy Van Lines. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on That Guy Van Lines - a professional company located in 123 Penno Rd, Kelowna, BC. Discover Kelowna, British Columbia moving companies.

*MoveAdvisor may not be affiliated with That Guy Van Lines and the estimates may be provided from other professional movers in our network.

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